Fair Play Policy at AceNPlay
At AceNPlay, integrity and fairness are at the heart of our gaming ecosystem. We are committed to offering a transparent, skill-based platform that ensures a level playing field for all users — new and experienced alike.
1. Fair Game Environment
Our platform is built on certified Random Number Generator (RNG) technology, ensuring that every card dealt is completely random, fair, and unbiased.
No user, including AceNPlay staff or third parties, has any influence over the outcome of the cards, player seating, or game mechanics.
2. Anti-Collusion Measures
- We monitor gameplay for suspicious behavior using automated AI tools and manual reviews.
- Accounts found engaging in team play, sharing cards, or signaling during live games will be permanently banned.
- Multiple players using the same IP or device may be restricted pending investigation.
3. Prohibition of Multiple Accounts
Users are allowed only one account per individual. Creating or operating multiple accounts is a direct violation of our Fair Play Policy and will result in suspension or account closure.
4. Use of Bots or Software Aids
The use of any automated scripts, bots, third-party tools, or external aids to play games or make decisions is strictly forbidden. We use security systems to detect and block such behavior in real-time.
5. Responsible Conduct
All players are expected to engage in games respectfully. Abusive language, threatening behavior, or attempts to intimidate others through chat or gameplay will not be tolerated.
Any violation of respectful conduct may lead to warnings, chat bans, or account deactivation depending on severity.
6. Reporting and Investigation
Players are encouraged to report suspicious activity via the Contact Us page. Every report is reviewed by our dedicated Fair Play team with complete confidentiality.
If any violation is confirmed, necessary action — including suspension, confiscation of funds, and legal notice — will be taken.
7. Continuous Auditing
Our systems undergo frequent audits and evaluations by internal security teams and independent game testing agencies. These audits help us maintain our fair play standards and refine detection systems.